The goto opener app may ask your permission to install itself and the gotomeeting software. Once you see the gotomeeting suite, you can join someone elses meeting or log in to your organizer account. Download this app only if instructed to do so by a trusted support agent description the gotoassist customer app allows gotoassist remote support agents to provide full screen sharing, remote control, chat support, and camera sharing live camera streaming from your device to your support agent for samsung and lg mobile devices. Download the gotoassist corporate helpalert application. Full device remote control is supported for samsung and lg devices and device screen sharing is provided for. Integration services gotoassist integration services offer a variety of methods to integrate the industryleading remotesupport solution into your existing infrastructure quickly and easily. The gotoassist customer attended standalone application is a single executable. Gotoassist corporate for android is an app that allows subscribers with gotoassist corporate accounts to provide troubleshooting support to android device users. A progress bar shows you how long it will take to remove gotoassist corporate. Provide comprehensive, efficient support to not only pcs and macs, but android and ios mobile devices as well. The web browser will automatically launch the gotoassist opener.
Download and install gotoassist expert desktop app mac. To set up unattended support on this computer, click the button below. If you are an organizer or panelist for an upcoming webinar, you will need the desktop software installed on your computer to properly host or participate in the session. Use the gotoassist customer attended standalone application single executable for windows the gotoassist customer attended standalone application is a single executable. Web console through a simple plugin, you can quickly and easily start a support session right from the browser. Download and install gotoassist expert desktop app windows when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer. Gotoassist customer attended app win download gotoassist to your computer in order to join screensharing sessions without going through download configuration instructions for technicians here. Welcome to the helpalert download center for gotoassist software. On the helpalert versions tab, click the newest version of helpalert to start the download.
Now iwl directs callers to the citrix online gotoassist website. These powerful integration options include the ability for your customers, representatives and managers to seamlessly and intuitively initiate, manage and. Type your name and the support key received from your technician and click continue to proceed. When you find the program gotoassist corporate, click it, and then do one of the following. The file launches a standalone customer application in which customers can enter the 9digit session. Getting support isnt your customers favorite thing to do, especially when simple issues take too long to resolve. Download the gotoassist corporate customer standalone apps. Download and install gotoassist expert desktop app mac when you download the gotoassist expert desktop application so that you can host support sessions, an installation package including the goto opener application will be downloaded onto your computer. To preinstall the gotoassist corporate customer application, see download the gotoassist corporate customer preinstallation package msi.
Rescueassist, formerly gotoassist, will be there for you. Download the gotoassist corporate customer preinstallation package msi download integration sdk and. Help file download the gotoassist corporate customer preinstallation package msi if desired, managers can preinstall the gotoassist corporate customer application as a service on a customers windows computer to reduce their sessionjoin time, more easily enable certain features, and prevent additional downloads when a customer joins a standard support session, the gotoassist corporate. Gotoassist corporate by citrix systems should i remove it. The file launches a standalone customer application in which customers can enter the 9digit session code and click start support session to. In addition to the obvious functionality of diving into someones computer and taking control, gotoassist offers file. This is what the client sees when they first connect to gotoassist s servers. The free version is a 30day, fullfeatured trial if you provide your credit card information and a 14day. Remotely access any computer, ios or android device.
Click the remove or changeremove tab to the right of the program. Find logmein product guides, downloads, faqs, release notes, and other supporting documentation in the logmein product knowledge base. Gotoassist offers excellent it support tools that are perfect for small businesses. Customers can join phone mode support sessions without going to a customer portal by using the gotoassist corporate customer standalone application. The gotoassist corporate helpalert application is meant for use by representatives. Download, install, test, read popular topics, user guides, and find resources that will help you use your product. Gotoassist corporate support healthcare organization compliance with the administrative and physical safeguards sections of the final hipaa security rules. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information.
For more information, please see the gotoassist remote support customer quick start guides for windows and mac. The net result is that gotoassist corporate may be confidently deployed as a remotesupport component of a larger informationmanagement system without affecting hipaa compliance. When the download of the unattended installer is complete, open it on the customers computer. Once the rescueassist by logmein application is installed, the applications icon is displayed on the system tray win or application menu mac. To do this, you will need to have an active account for gotoassist remote support or gotoassist express. You will be redirected to the rescueassist website.
Rescueassist, formerly gotoassist, is now part of the logmein rescue family of remote support solutions. Clients choose full or readonly access, encrypted at. The client then authorises download of a small application which gives the support officer access to their system. For more help, see stepbystep instructions for installing on windows and mac. If youre in a time crunch and need to get into a meeting as quickly as possible, here are some quick tips to get you there.
Open a discussion with your client and use the rescue command. This allows you to access all of our great presentation tools, including drawing tools, shared keyboardmouse control, polls and handouts. Full device remote control is supported for samsung and lg. Its easy a seeit agent starts a webbased session at. File transfer securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and. Help file download the gotoassist corporate customer standalone apps. Download and install gotoassist expert desktop application. Gotoassist seeit lets you share what you see on your camera with a gotoassist seeit agent.
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